At OCCAM, we understand that sometimes, complaints happen. When doing business with large numbers of customers, things don’t always go perfect. We understand this. On the other side of that, however, is how the issues are addressed and ultimately resolved. We have a ZERO tolerance complaint policy, which means that if things go wrong, the OCCAM Certified Company will address and handle that challenge to YOUR satisfaction. If the company fails to address the challenge and you cannot get resolve, we will step in and make it right. Our policies are tough, but at the end of the day, YOU are the most important part of the equation. OCCAM gives you PEACE of MIND.