
At OCCAM, we work diligently to ensure a safe experience. We are all consumers and we are entitled to fair treatment and a swift resolution to challenges we face with companies we are doing business with. If you have a dispute with an OCCAM Member that isn’t being resolved to YOUR satisfaction, we are here for you. Mistakes happen and sometimes things don’t go as planned. It happens. It’s what happens afterwards that is important. We strive to maintain a consumer first mentality and our members should abide by our code of conduct. When you file a grievance with OCCAM, we will immediately reach out to the company and start the resolution process. We will work diligently to get the challenge resolved to your satisfaction. If the company is found to be negligent and does not respond quickly, we will draft a resolution with the advice of our Advisory Board for that vertical. If the resolution isn’t followed, we will help you take the matter before the appropriate party(ies) to ensure a full resolution. We take your protection seriously.