OCCAM utilizes a ZERO complaint policy. ALL complaints or enquiries will be handled to the consumer’s
satisfaction in every case. Our complaint handling procedures are as follows:

1. OCCAM is notified of complaint by consumer or reporting agency
2. Business is notified by email, starting a 30-day countdown
3. Consumer is contacted and interviewed
4. If dispute is resolved, resolution is verified by consumer and no further action is taken.
5. If dispute is unresolved, investigation begins
6. If business is found negligent and responsible, they will be given a 3-day grace period to resolve
   the complaint. OCCAM will send resolution demand with recommended course of action.
7. If complaint remains unresolved, company is terminated from OCCAM Membership for 1 year.
   All investigation findings, resolution demand and material are then forwarded to any agency
   appropriate to aid the consumer. OCCAM will partner with the consumer to a final resolution.
8. If consumer is found liable, OCCAM will provide a Certified Report to member to document the
   findings and assist in the process of resolution with the client.
9. OCCAM Advisory Board Members will assist and lend support for any questionable scenarios.

Debt Relief organizations exist to provide meaningful assistance to consumers in need. Each consumer
should find resolution and receive excellent service while working with OCCAM Members. OCCAM
Members are responsible for always maintaining an excellent reputation. OCCAM Members should be
members of the BBB and maintain the highest marks.