CFPB Symposium – Evolutions in Consumer Debt Relief Sessions 1 & 2: Debt Relief Options Through Creditors & Third-Party Debt Relief Offerings Creditors share debt relief options that they offer consumers who are struggling to manage their debts, including deferments, forbearances, repayment plans, settlements, consolidation loans, and refinancing. Third-party debt relief parties describe the programs that they offer including debt management plans through credit counselors, debt settlement plans, bankruptcy services, and legal aid. Additional CFPB resources on consumer debt relief: – Dealing with debt during the coronavirus pandemic https://go.usa.gov/xskxn – What’s the difference between a credit counselor and a debt relief company? https://go.usa.gov/xskxZ For more information about this symposium, including the session agenda and panelist bios, visit https://www.consumerfinance.gov/about-us/events/archive-past-events/evolutions-in-consumer-debt-relief-event/ _____________ Master of Ceremonies: VANESSA MEGAW, Analyst, Office of Consumer Credit, Payments, and Deposits, CFPB Program welcome by TOM PAHL, Policy Assistant Director, Research, Markets, and Regulations, CFPB Session 1 – Moderated by EMMA HAAS, Financial Analyst, CFPB Panelists: DIANA C. BANKS, Senior Counsel, American Bankers Association NAT HOOPES, Executive Director, Marketplace Lending Association DANIELLE FAGRE ARLOWE, Senior Vice President, American Financial Services Association Session 2 – Moderated by LaSHAUN WARREN, Deputy Assistant Director, Consumer Engagement, CFPB Panelists: CHRISTOPHER VIALE, President and CEO, Cambridge Credit Counseling; and Co-Chairman of Board of Directors, Financial Counseling Association of America DAN FRAZIER, CEO, Century Support Services EDWARD BOLTZ, Managing Partner, Law Offices of John T. Orcutt, P.C.; and Legislative Committee Co-Chairman, National Association of Consumer Bankruptcy Attorneys MARCIE KOBAK, Director of Litigation, Legal Services of the Hudson Valley Program introduction (00:00) Program welcome/opening remarks (04:45) Session 1 (14:30) Session 2 (48:10) _____________ The Consumer Financial Protection Bureau (CFPB), is a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly. Learn how the CFPB can help you at https://www.consumerfinance.gov/about-us/ Connect with CFPB https://www.consumerfinance.gov/ Twitter: https://twitter.com/CFPB Facebook: https://facebook.com/CFPB