Vendor Onboarding – Organization for Consumer Credit Advocacy and Mediation

Basic Company Information

Business Name

Business Type:

B2B

B2C

Both

Company Address (Main Office)

Address Line 1

Address Line 2

City

State

Zip Code

Country

Other Operating Locations (if applicable):

Address Line 1

Address Line 2

City

State

Zip Code

Country

Website URLs

Primary Owner Contact Info

First Name

Last Name

Title

Phone/Mobile

First Name

Last Name

Title

Phone/Mobile

Company Operations Overview

Briefly describe the nature of your products/services:

Do your products or services have a consumer-facing component?

Yes

If yes, please describe how consumers interact with your products or services.

Do you work with or rely on third-party service providers for key parts of your operations?

Yes

Please list the providers and describe their role.

Which industries do you primarily serve?

Financial services

Debt relief/credit repair

Technology/Software

Other

Please specify

Compliance and Regulatory Adherence

Is your company subject to any regulatory compliance requirements?

Yes

If yes, please specify the regulations that apply.

How does your company ensure compliance with relevant regulations?

Does your company handle any consumer data (personally identifiable information, financial data, etc.)?

Yes

If yes, please describe your data protection measures and compliance with data privacy laws (e.g., GDPR, CCPA).

Has your company faced any legal or regulatory actions in the past 3 years?

Yes

If yes, please provide details on the nature of the actions and the outcome.

Do you have an internal compliance officer or team?

Yes

If yes, please provide contact information for the compliance officer.

Product and Service Quality Assurance

How does your company ensure the reliability and performance of your products or services?

Does your product or service undergo any third-party testing or certification?

Yes

If yes, please provide documentation or a summary of certifications.

What is your process for handling product or service failures, complaints, or issues raised by clients?

Cybersecurity and Data Protection (if applicable)

Does your company have measures in place to protect against cyber threats?

Yes

If yes, please describe your cybersecurity policies

Have you experienced any data breaches in the past 5 years?

Yes

If yes, please provide details on the breach and how it was resolved.

Do you have a dedicated data protection officer or team?

Yes

If yes, please provide contact information for the data protection officer.

Complaint and Dispute Handling

Does your company have a formal process for managing disputes or complaints from clients (B2B or B2C)?

Yes

If yes, please describe your process for resolving complaints.

How quickly do you typically respond to complaints?

Within 24 hours

Within 48 hours

More than 48 hours

What percentage of complaints are resolved within the first interaction?

0-25%

26-50%

51-75%

76-100%

Legal and Trade References

Please provide two business references (trade or banking references):

First Name

Last Name

Company

Phone/Mobile

First Name

Last Name

Company

Phone/Mobile

Acknowledgment and Confirmation

By signing below, you confirm that the information provided is accurate and complete to the best of your knowledge. You also agree to abide by OCCAM's code of conduct and compliance standards as a vendor member.

Signature

Sign Here

First Name

Last Name

Date / Time